Understanding the impact of legacy hospitality systems on operational and financial results

Operational efficiency & staff productivity

Before adopting Shiji’s platform, Sudima’s teams encountered operational challenges driven by manual reconciliation, data entry, and time-consuming reporting tasks. Routine activities, like reservation adjustments, group contract processing, and report generation, consumed valuable time and diverted focus from guest-facing responsibilities.

With the rollout of Daylight PMS, process automation significantly improved. Real-time syncing and clearer reporting reduced manual intervention, streamlined workflows, and freed up staff to focus on service delivery.

Key Results:

• 1–2 hours saved daily per property through automated reconciliation
• The Central Reservations Office team now spends less time on manual corrections and more time engaging with guests
• Group contract processing and daily reporting are now fully automated

Accuracy & reliability

The previous reliance on a call centre-based booking process frequently led to inconsistent guest profiles, delayed updates, and duplicated or missed reservations. These inefficiencies not only impacted accuracy but also created friction in the guest journey.

With the integration of Daylight PMS and the channel manager, Sudima achieved real-time reservation management across all channels, eliminating manual gaps and improving data consistency.

Results:

• Significant reduction in reservation-related errors
• Elimination of duplicate bookings and missed entries
• Faster check-ins enabled through secure pre-arrival payment links

Performance & system stability

Legacy systems experienced frequent lag and downtime during peak periods, negatively affecting check-in efficiency and guest satisfaction. Additionally, manual reporting constrained timely decision-making.

With Shiji’s cloud-native platform, Sudima benefited from reliable system performance and enhanced stability.

Results:

• 30–40% faster processing speeds
• Near-zero downtime during high-occupancy periods
• Increased staff confidence and smoother operations during peak events

Security & compliance

Previously, group bookings were managed through unsecured PDF forms—an approach that increased the likelihood of errors and introduced compliance risks related to sensitive guest data.

By implementing Astral Payments and Stellaris Digital Payby, Sudima transitioned to secure, tokenised digital authorisation workflows that fully align with modern compliance standards.

Key Results:

• Fully PCI DSS-compliant payment workflows
• Tokenised storage of guest card data for enhanced security
• Improved audit readiness with automated tracking and detailed logs

Tokenisation, automated posting, and secure payment links have significantly improved internal workflows and guest trust, especially for group and conference bookings.
Hemal Ghetla, Project Manager & Systems Analyst

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The partnership between Shiji and Sudima Hotels highlights the tangible operational and financial advantages of modernizing hospitality technology. By moving to an integrated, cloud-native platform, Sudima addressed long-standing challenges associated with legacy systems and achieved significant improvements in accuracy, security, and team efficiency.

This centralized, data-driven approach has empowered staff to deliver more responsive, guest-focused service, while laying a strong foundation for sustainable and scalable growth across the group.

Interested in taking the next step? Request additional information and discover tailored solutions with Shiji.