Chatrium Hospitality wählt Shiji PMS zur Beschleunigung der digitalen Transformation und Skalierbarkeit

BANGKOK, Thailand, Oktober 15, 2024 - Shiji, the hospitality technology leader, is proud to announce that Chatrium Hospitality, a distinguished leader in the hospitality industry, has taken a significant step in its digital transformation journey by selecting Shiji PMS - Shiji Enterprise Platform. This strategic move is aimed at enhancing operational scalability and delivering unparalleled guest experiences across its diverse portfolio of properties in Thailand, Myanmar, and Japan.

Renowned for its 5-star services, uncompromising excellence, and personal touch, Chatrium Hospitality has gained a foothold as a growing and leading independent hotel group in Thailand and manages 11 properties under two core brands, Chatrium and Maitria, totaling over 3,100 keys. The first property that went live with Shiji PMS, Infrasys Point of Sale, and Digital Dine is Chatrium Hotel Riverside Bangkok, an award-winning hotel set on the East Bank of the mighty Chao Phraya River. Changing their PMS from a legacy system to the Shiji Enterprise Platform marks a new era of technological innovation for the group. Chatrium Hospitality has been a valued Shiji customer for nearly a decade, previously utilizing Shiji ReviewPro to manage guest satisfaction and reputation. This expanded partnership reflects the brand’s commitment to continuous innovation and excellence in service delivery.

Nikkie Singh, Senior Vice President APAC & Middle East at Shiji Group, commented: “We are thrilled to deepen our collaboration with Chatrium Hospitality by providing our enterprise level PMS solution to support their growth and digital transformation efforts. Over the years, our partnership has been built on mutual trust and a shared commitment to excellence. Since its introduction, Shiji PMS has become the go-to choice for luxury hotels, known for its advanced features and future-proof technology. With features like seamless integration, robust data security, and enhanced operational efficiency, Shiji PMS will empower Chatrium to continue delivering exceptional guest experiences as they expand. We are thrilled to support them on this transformative journey and to help them achieve even greater success.”

Rene Balmer, Chatrium Hospitality’s Group General Manager Director added: “At Chatrium, we are committed to embracing technologies that not only streamline our operations but also elevate the personalized services that define us. Partnering with Shiji to implement their PMS and other solutions is a key step in modernizing our infrastructure. We’re particularly excited about the Single Guest Profile feature, which will give us deeper insights into guest preferences and behaviors, allowing us to continue our mission of providing exceptional, tailored experiences that create remarkable moments for every guest.”

Da das Chatrium Hotel Riverside Bangkok bei der Umsetzung dieser digitalen Transformation eine Vorreiterrolle einnimmt, plant die Gruppe, die fortschrittlichen PMS- und Cloud-Lösungen von Shiji auch in weiteren Hotels einzuführen, um so skalierbares Wachstum und höchste Gästezufriedenheit sicherzustellen.

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Über Shiji Group

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information, visit shijigroup.com.

Über Chatrium Hospitality

Eine in Thailand gegründete internationale Hotelgruppe, die einzigartige Luxus- und Stilhotels und Residenzen in Thailand, Myanmar und Japan verwaltet und besitzt. Sie entstand aus der Leidenschaft, Gästen unvergessliche Momente zu bereiten und emotionale Verbindungen zu den Reisezielen durch herzliche Gastfreundschaft, ein kulturell eintauchendes Ambiente, modernen Komfort und Umweltbewusstsein herzustellen. Vom kosmopolitischen Leben im Stadtzentrum von Bangkok bis zur idyllischen Schönheit des Royal Lake in Yangon oder den aufregenden Skipisten von Niseko, ob auf Geschäfts- oder Urlaubsreise, für einen langen oder kurzen Aufenthalt, Chatrium Hospitality bringt Sie genau dorthin, wo Sie sein möchten. Die Gruppe betreibt unter der Marke Maitria, A Chatrium Collection auch eine Reihe trendiger Hotels, die auf den versierten, unabhängigen Reisenden zugeschnitten sind.