As Sales Director for Australasia at ReviewPro, Avril’s passion is Guest Intelligence in the Australasian hospitality industry. She is committed to helping her clients deliver exceptional guest experiences, and ultimately boost profits and bookings. Responsible for leading and developing the sales and growth of ReviewPro in Australasia, Avril works with both accommodation and tourism brands to help them gain and act upon the unique insights provided via ReviewPro’s Guest Experience Improvement Suite. Avril has more than 20 years experience in hospitality and travel in Australia and Europe, including strategic roles at TripAdvisor, Orbitz Worldwide, and Mandarin Oriental Hotel Group.

Malakai Yeomans is Rooms Division Manager at Hotel Realm - a hotel of Doma Group. He has broad responsibilities leading the front office, public areas and housekeeping teams. His own career experience spans housekeeping, front office, event sales and management. He prides himself on championing high quality guest experiences that create meaningful moments in people's lives.

Worked in the accommodation industry in New Zealand for over three years, with her team responsible for the preparation and in-stay experience of short term rental houses. Bachcare fully manage over 2300 Holiday Homes providing end to end managed services of guest and owner interactions, allowing owners a hands off experience and for guests to find their happy place.