Digital & Mobile Guest Engagement- Why it's so important?

Mark Retnam is a Regional IT Leader and Technology Strategist with over 23 years of technology experience leading and motivating global teams of professionals from both inside and outside the organization to meet business-driven objectives. Currently is a Director, IT & Security, Asia Pacific at Radisson Hotel Group; Mark is responsible for all IT initiatives for Radisson in Asia. Before joining Radisson Hotel Group, Mark spent 21 years with Hyatt Hotels Corporation, helping the global hotel chain with the acquisition and expansion growth in Asia and Europe, achieving an initial growth rate from 8 new hotels per year in 2011 to 40 hotels in 2019.

Terence Ronson is the British expatriate founder of Pertlink, a Hong Kong-based consulting firm specializing in IT for hospitality and senior living. Launched Pertlink in 2000 with a vision to establish IT solutions and strategy to help position and operate most efficiently to maximize the Return on Investment (RoI); Terence helped consult and deploy technology in many award-winning projects in HongKong and the Philippines. Terence started his hospitality career as a chef in London before moving on to various hotel management positions in Asia and London in 1996. Today, Terence is a member of numerous professional organizations and organizer of Hotel TECH conferences. He has also been invited to be a guest speaker at conferences worldwide and has been tapped as a resource person for technology-related news articles and events involving hospitality and senior living facilities. In addition, he writes a blog for hospitality-related websites, with his most popular contribution being the ‘Do’s and Don’ts of Hospitality Technology.

Despina is Tourism Tribe's Chief Navigator (AKA our General Manager). Despina brings incredible business expertise to the Tourism Tribe team and our clients. She has started up and managed multiple businesses and brings unsurpassed experience in all aspects of running and growing a tourism business. Tourism Tribe is relentlessly committed to helping tourism businesses stay up-to-date with transformative technology and business opportunities brought by the new traveller. We aim to help businesses to leverage these new opportunities in the most time and cost-effective manner.

With 17 years of experience in sales and marketing, Crystal's career expands over several industries, including Digital Advertising, Retail, E-commerce, Cloud Technology, and Hospitality. From start-up businesses to regional and global organizations, Crystal worked her way up from an entry-level position to the position as Senior Marketing Manager at Shiji Group. Today, Crystal is responsible for marketing activities of all Shiji technology solutions in the Asia Pacific and the Middle East regions. She earned a Bachelor of Business Management from the Universities Tun Abdul Razak, Malaysia, where she was a scholar, and a Certificate of Specialization in Leadership and Management from Harvard Business School Online. Crystal is passionate about helping businesses succeed and building a successful long-term partnership with customers.