16
August
2022
11:00 am
SGT

Digital & Mobile Guest Engagement- Why it's so important?

The hospitality industry is encountering new customer behaviors, especially around holistic travel experiences and hotel connections with guests maximizing their experience through technology. Digital and mobile guest experience is now a challenge for the hospitality industry. How can hotels manage and meet the demand of today's guests?

Join our highly anticipated Shiji Buzz APAC to listen to our experts discuss some hot topics such as:

  • What does mobile guest engagement mean for guests and operators today?
  • Should digital guest engagement be considered a short-term or long-term goal for the hotel?
  • How can digital platforms help with the current staffing challenges?

Register now for this webinar

Our Speakers

Our Speakers

Moderator
Mark Retnam
Director, IT & Security, Asia Pacific at Radisson Hotel Group

Mark Retnam is a Regional IT Leader and Technology Strategist with over 23 years of technology experience leading and motivating global teams of professionals from both inside and outside the organization to meet business-driven objectives. Currently is a Director, IT & Security, Asia Pacific at Radisson Hotel Group; Mark is responsible for all IT initiatives for Radisson in Asia. Before joining Radisson Hotel Group, Mark spent 21 years with Hyatt Hotels Corporation, helping the global hotel chain with the acquisition and expansion growth in Asia and Europe, achieving an initial growth rate from 8 new hotels per year in 2011 to 40 hotels in 2019.

Moderator
Terence Ronson
Founder and Managing Director Pertlink Limited

Terence Ronson, the pioneering force behind Pertlink, an IT consulting powerhouse based in Hong Kong, embarked on his entrepreneurial journey in 2000. His company is distinguished by its commitment to enhancing IT solutions, particularly for the hospitality and senior living industries. Terence's career began in the culinary world as a chef in London, a role that laid the groundwork for his eventual shift to hotel systems management in Asia in 1996. His expertise in technology has been instrumental in several award-winning projects across Hong Kong and other parts of Asia. Terence is active in professional circles and plays a key role in organizing Hotel TECH conferences. His reputation as a global speaker is well-established, and he is frequently consulted for his insights on technology in the hospitality and senior living sectors. Additionally, Terence is known for his popular blog, which shares valuable guidance on the 'Do's and Don'ts' of technology in these industries.

Moderator
Despina Karatzias
General Manager -Tourism Tribe

Despina is Tourism Tribe's Chief Navigator (AKA our General Manager). Despina brings incredible business expertise to the Tourism Tribe team and our clients. She has started up and managed multiple businesses and brings unsurpassed experience in all aspects of running and growing a tourism business. Tourism Tribe is relentlessly committed to helping tourism businesses stay up-to-date with transformative technology and business opportunities brought by the new traveller. We aim to help businesses to leverage these new opportunities in the most time and cost-effective manner.

Moderator
Crystal Phuong
Senior Marketing Manager, APAC & Middle East

With 17 years of experience in sales and marketing, Crystal's career expands over several industries, including Digital Advertising, Retail, E-commerce, Cloud Technology, and Hospitality. From start-up businesses to regional and global organizations, Crystal worked her way up from an entry-level position to the position as Senior Marketing Manager at Shiji Group. Today, Crystal is responsible for marketing activities of all Shiji technology solutions in the Asia Pacific and the Middle East regions. She earned a Bachelor of Business Management from the Universities Tun Abdul Razak, Malaysia, where she was a scholar, and a Certificate of Specialization in Leadership and Management from Harvard Business School Online. Crystal is passionate about helping businesses succeed and building a successful long-term partnership with customers.

Moderator

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About The Shiji Buzz

The Shiji Buzz will give you a sneak peek of what is to come for Shiji products and the industry as a whole. With our product and industry experts, we will discuss how the industry is always changing and ways that Shiji can support your vision and direction. We will take you on a journey by exploring everything from guest services, increasing revenue, and utilizing technology to your advantage in this process. Listen to the previous sessions here.

About The Shiji Buzz

The Shiji Buzz will give you a sneak peek of what is to come for Shiji products and the industry as a whole. With our product and industry experts, we will discuss how the industry is always changing and ways that Shiji can support your vision and direction. We will take you on a journey by exploring everything from guest services, increasing revenue, and utilizing technology to your advantage in this process.

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Hotel Digital Transformation- Challenges & Opportunities

September 13, 2022
11:00 am
SGT

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