11:00 am

Digital & Mobile Guest Engagement- Why it's so important?

The hospitality industry is encountering new customer behaviors, especially around holistic travel experiences and hotel connections with guests maximizing their experience through technology. Digital and mobile guest experience is now a challenge for the hospitality industry. How can hotels manage and meet the demand of today's guests?

Join our highly anticipated Shiji Buzz APAC to listen to our experts discuss some hot topics such as:

  • What does mobile guest engagement mean for guests and operators today?
  • Should digital guest engagement be considered a short-term or long-term goal for the hotel?
  • How can digital platforms help with the current staffing challenges?

Register now for this webinar

Our Speakers

Mark Retnam
Director, IT & Security, Asia Pacific at Radisson Hotel Group

Mark Retnam is a Regional IT Leader and Technology Strategist with over 23 years of technology experience leading and motivating global teams of professionals from both inside and outside the organization to meet business-driven objectives. Currently is a Director, IT & Security, Asia Pacific at Radisson Hotel Group; Mark is responsible for all IT initiatives for Radisson in Asia. Before joining Radisson Hotel Group, Mark spent 21 years with Hyatt Hotels Corporation, helping the global hotel chain with the acquisition and expansion growth in Asia and Europe, achieving an initial growth rate from 8 new hotels per year in 2011 to 40 hotels in 2019.

Terence Ronson
Founder & Managing Director Pertlink Limited (Philippines)

Terence Ronson is the British expatriate founder of Pertlink, a Hong Kong-based consulting firm specializing in IT for hospitality and senior living. Launched Pertlink in 2000 with a vision to establish IT solutions and strategy to help position and operate most efficiently to maximize the Return on Investment (RoI); Terence helped consult and deploy technology in many award-winning projects in HongKong and the Philippines. Terence started his hospitality career as a chef in London before moving on to various hotel management positions in Asia and London in 1996. Today, Terence is a member of numerous professional organizations and organizer of Hotel TECH conferences. He has also been invited to be a guest speaker at conferences worldwide and has been tapped as a resource person for technology-related news articles and events involving hospitality and senior living facilities. In addition, he writes a blog for hospitality-related websites, with his most popular contribution being the ‘Do’s and Don’ts of Hospitality Technology.

Despina Karatzias
General Manager -Tourism Tribe

Despina is Tourism Tribe's Chief Navigator (AKA our General Manager). Despina brings incredible business expertise to the Tourism Tribe team and our clients. She has started up and managed multiple businesses and brings unsurpassed experience in all aspects of running and growing a tourism business. Tourism Tribe is relentlessly committed to helping tourism businesses stay up-to-date with transformative technology and business opportunities brought by the new traveller. We aim to help businesses to leverage these new opportunities in the most time and cost-effective manner.

Crystal Phuong
Senior Marketing Manager, APAC & Middle East

With 17 years of experience in sales and marketing, Crystal's career expands over several industries, including Digital Advertising, Retail, E-commerce, Cloud Technology, and Hospitality. From start-up businesses to regional and global organizations, Crystal worked her way up from an entry-level position to the position as Senior Marketing Manager at Shiji Group. Today, Crystal is responsible for marketing activities of all Shiji technology solutions in the Asia Pacific and the Middle East regions. She earned a Bachelor of Business Management from the Universities Tun Abdul Razak, Malaysia, where she was a scholar, and a Certificate of Specialization in Leadership and Management from Harvard Business School Online. Crystal is passionate about helping businesses succeed and building a successful long-term partnership with customers.


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About The Shiji Buzz

The Shiji Buzz will give you a sneak peek of what is to come for Shiji products and the industry as a whole. With our product and industry experts, we will discuss how the industry is always changing and ways that Shiji can support your vision and direction. We will take you on a journey by exploring everything from guest services, increasing revenue, and utilizing technology to your advantage in this process. Listen to the previous sessions here.

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Hotel Digital Transformation- Challenges & Opportunities

September 13, 2022
11:00 am

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