How Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina transformed & modernized its F&B operations with Shiji Infrasys POS and Stellaris Digital Dine

At Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina, operations are not concentrated in one dining room or one service flow. They stretch across 11 outlets, ranging from signature restaurants, pool bars and banquets to golf, marina,spa, retail, and in-room dining, each with different ordering patterns, service expectations, and reporting needs.

As volume increased across the resort, the existing POS environment had to keep pace with faster check processing, clearer outlet-level visibility, and reliable connectivity to the hotel’s core systems.

Our primary goals were to improve system speed, increase reliability, and create a faster ordering and check-processing experience for both our teams and our guests. — Anant Bajpai, Assistant Director of Rooms

At the same time, maintaining seamless connectivity with the hotel's broader technology ecosystem, including their PMS and their back office solution, was essential to ensuring uninterrupted daily operations.

Beyond the technology itself, the implementation emphasized structured communication between the hotel and the Shiji project team. According to the property's feedback, having dedicated points of contact throughout the rollout helped streamline communication, resolve questions efficiently, and keep the project moving forward.

For a resort operating across multiple outlets, implementation support extended beyond project management. Clear communication, close collaboration, and ongoing operational support helped build a stronger foundation for adoption while reinforcing the importance of frontline training as the platform continues to evolve.

Since going live with Infrasys POS, Hyatt Regency Chesapeake Bay has gained a consolidated view of food and beverage performance across its diverse resort operation. During the first half of 2026 alone, the platform provided visibility into:

·      72,000+ checks processed

·      221,000+ covers served

·      Nearly USD 8 million in net sales

Having dedicated contacts throughout the implementation gave us clear points of communication and helped keep the project moving forward with confidence. — Anant Bajpai, Assistant Director of Rooms

Comparing equivalent operating periods (January 21–June 30) between 2025 and 2026, the resort recorded several positive operational trends:

·      9.7% increase in net sales

·      10.5% increase in net sales per cover

·      20.8% increase in net sales per check

·      Stable cover volume, providing a clearer view of changing guest spending patterns

Infrasys POS reporting also enables the hotel to evaluate performance at the individual outlet level, helping operational teams make more informed decisions across the resort. During the same comparable period:

·      Banquets increased net sales by nearly 17%while remaining the property's largest revenue center.

·      Eagle's Nest Bar & Grille recorded approximately 40% growth in net sales.

·      Outlet-level reporting provides visibility into performance trends that support staffing, menu planning, and revenue optimization.

With a centralized view of operational and financial performance across all outlets, hotel teams can identify trends, compare results, and make more informed decisions across a complex resort operation.