Iceportal Content Hits 100% Retention in 2025, Underlining Shiji's Expertise in Hotel Visuals

Barcelona, Spain, April 21, 2026 – Shiji, the global leader in hospitality technology, announced today that Iceportal Content, its flagship solution for visual and descriptive content management and distribution, achieved 100% customer retention in 2025. The platform empowers the world’s leading hotel brands and their more than 65,000 properties globally to maintain content consistency and strengthen revenue performance.  

Connected to over 600 distribution channels, including major OTAs, GDSs, and metasearch platforms such as Booking.com and Expedia, Iceportal Content distributed more than 2.5 million images in 2025, helping hotels maintain accurate and engaging brand presentation across digital travel marketplaces. This milestone demonstrates strong customer satisfaction and long-term loyalty to the platform while reinforcing Shiji’s leadership in helping hotels deliver consistent, engaging images, videos, 360° content, and descriptions across global distribution channels.

Iceportal Content was among the hospitality industry’s earliest image distribution platforms built specifically for hotels. Over the years, it has been trusted by major hotel brands such as Kempinski Hotels, Wyndham Hotels & Resorts, NH Hotels, Radisson Hotels, Best Western Hotels & Resorts, and Choice Hotels, global distribution partners including Amadeus and Tripadvisor, establishing long-term relationships across supply, demand, and technology ecosystems worldwide. Today, Iceportal Content is widely recognized as a leading platform in hospitality visual content distribution.

The 100% customer retention rate in 2025 reflects the combined efforts of the Iceportal Content team, including leadership, product, strategic account management, support, and implementation teams. Shiji continues to reinvest in the platform, evolving its capabilities and improving the user experience to support the changing needs of hoteliers and distribution partners.

“We are honored to reach 100% customer retention,” said Natalie Kimball, Vice President, Strategic Account Management, Americas & EMEA at Shiji. “Beyond the amazing people behind the product, we are deeply grateful to our customers, whose trust and feedback drive us to continuously deliver a best-in-class solution. Many partners tell us they choose Iceportal Content and stay with us because they know their data is secure, their content is protected, and their needs always come first. We do not resell or reuse customer data, as our mission is to make clients feel confident, supported, and secure.”  

As visual and descriptive content plays an increasingly critical role in influencing guest booking decisions, Iceportal Content provides hoteliers with the foundation needed to deliver accurate, engaging, and consistent brand experiences across every channel that matters.

Learn more about Iceportal Content: https://www.shijigroup.com/iceportal-content