Legal sub processors list
For Concept
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Poland sp. z o.o.
Internal
Development, support and implementation services
Polen
Essential
Shiji (UK) Ltd.
Internal
Support and implementation services
Vereinigtes Königreich
Essential
Shiji Slovakia s.r.o
Internal
Support and implementation services
Slovakia
Essential
Shiji Information Technology Spain S.A.
Internal
Support and implementation services
Spanien
Essential
Shiji Portugal, S.A.
Internal
Development, support and implementation services
Portugal
Essential
Shiji (US) Inc
Internal
Support and implementation services
Vereinigte Staaten
Essential
Shiji Deutschland GmbH
Internal
Support and implementation services
Deutschland
Essential
Beijing Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential
Shiji (Australia) Pty Ltd
Internal
Support and implementation services
Australien
Essential
Shiji India LLP
Internal
Support and implementation services
Indien
Essential
Shiji Singapore Pte Ltd
Internal
Support and implementation services
Singapur
Essential
Shiji (Thailand) Limited
Internal
Support and implementation services
Thailand
Essential
Shiji Malaysia Sdn Bhd
Internal
Support and implementation services
Malaysia
Essential
Shiji Information Technology (Philippines) Inc
Internal
Support and implementation services
Philippinen
Essential
Shiji Japan 株式会社
Internal
Support and implementation services
Japan
Essential
Infrasys (HK) Limited
Internal
Support and implementation services
Hongkong
Essential
Shiji (Canada) Inc
Internal
Support and implementation services
Canada
Essential
Shiji (Hong Kong) Ltd
Internal
Support and implementation services
Hongkong
Essential
Shiji (Macau) Limited
Internal
Support and implementation services
Macau
Essential
Shiji GmbH
Internal
Support and implementation services
Österreich
Essential
Shiji Information Technology (Hong Kong) Limited
Internal
Support and implementation services
Hongkong
Essential
Shiji Technologies Ltd
Internal
Support and implementation services
Croatia
Essential
Shiji Vietnam Ltd
Internal
Support and implementation services
Vietnam
Essential
Shiji Mex Information Technology S.A. de C.V.
Internal
Support and implementation services
Mexiko
Essential
Shiji Middle East-FZ LLC
Internal
Support and implementation services
Vereinigte Emirate
Essential
Oracle Cloud Infrastructure
External
Cloud Service Provider
Germany /United States / Japan
Essential
Propeller
External
Guest booking engine product, Development Partner
Ireland / United States
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
Germany / Ireland
Essential
Enteros
External
Support Services, Development Partner
Vereinigte Staaten
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
For HotelIFC
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Level 1, 2 and 3support and implementation services
PR China
Essential
Shiji Deutschland GmbH
Internal
Level 1 and 2 support and implementation services
Deutschland
Essential
Shiji (US) Inc
Internal
Level 1 and 2 support and implementation services
Vereinigte Staaten
Essential
Shiji SINGAPORE Pte Ltd
Internal
Level 1 and 2 support and implementation services
Singapur
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
Ireland / Singapore / United States
Essential (configurable and based on location)
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Essential (configurable and based on location)
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
For Infrasys POS
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Poland sp. z o.o.
Internal
Level 1 and 2 support and
implementation services
implementation services
Polen
Essential
Shiji Deutschland GmbH
Internal
Level 1 and 2 support and
implementation services
implementation services
Deutschland
Essential
Shiji Information Technology (Hong Kong) Limited
Internal
Development, Level 1 and 3 support and implementation services
Hongkong
Essential
Shiji Slovakia s.r.o
Internal
Level 1 and 2 support and implementation services
Slovakia
Essential
Shiji (UK) Ltd.
Internal
Level 1 and 2 support and implementation services
Vereinigtes Königreich
Optional
Shiji Technologies Ltd
Internal
Level 1 and 2 support and implementation services
Croatia
Optional
Shiji (US) Inc
Internal
Level 1 and 2 support and implementation services
Vereinigte Staaten
Optional
Shiji Information Technology Spanien, S.A.
Internal
Level 1 support and implementation services
Spanien
Optional
Keestutech IT Consultants Co. LLC.
External
Level 1 support and implementation
Saudi Arabia
Optional
Services and data access limited to Saudi Arabia only
Services and data access limited to Saudi Arabia only
NextCare Sp. z o.o.
External
Level 1 support and implementation services
Polen
Optional
Amazon Web Services, Inc. Amazon Web Services EMEA SARL
External
Cloud Service Provider
United States / Germany / Ireland
Optional (choice of one)
Ningxia Western Cloud Data Technology Co., Ltd. AWS instance China
External
Cloud Service Provider
PR China
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
For MyCheck
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji (UK) Ltd.
Internal
Development, support and implementation services
Vereinigtes Königreich
Essential
Shiji Israel Ltd
Internal
Development, support and implementation services
Israel
Essential
Shiji Information Technology Spain S.A.
Internal
Support and implementation services
Spanien
Essential
Shiji (US) Inc
Internal
Support and implementation services
Vereinigte Staaten
Essential
Shiji Deutschland GmbH
Internal
Support and implementation services
Deutschland
Essential
Shiji SINGAPORE Pte Ltd
Internal
Support and implementation services
Singapur
Optional
Shiji (Australia) Pty Ltd
Internal
Support and implementation services
Australien
Optional
Google Inc.
External
Data storage and processing
Vereinigte Staaten
Essential
SendGrid
External
Email provider
Vereinigte Staaten
Essential
Amazon Web Services, Inc.
External
Data storage and processing
United States / Ireland
Essential
Gainsight, Inc.
External
Usage Tracking and In-app Engagement Tool
United States / Ireland
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
For ReviewPRO Reputation
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Slovakia s.r.o
Internal
Support and implementation services
Slovakia
Essential
Shiji SINGAPORE Pte Ltd
Internal
Development & Level 3 Support
Singapur
Essential
Shiji (US) Inc
Internal
Operations & Support
Vereinigte Staaten
Essential
Beijing Shiji Information Technology Co., Ltd.
Internal
Development & Level 3 Support
PR China
Essential
Shiji Information Technology Spanien, S.A.
Internal
Support andimplementation services
Spanien
Essential
Shiji (UK) Ltd.
Internal
Development, support and implementation services
Vereinigtes Königreich
Essential
Shiji Israel Ltd
Internal
Development, support and implementation services
Israel
Essential
Shiji Italy S.R.L.
Interal
Support and implementation services
Italien
Essential
Rackspace Technology Inc
External
Hosting Storage of the information and resources related to the provision of the services.
United States / Germany
Essential
Mandrill
External
Mail services to send the surveys
Vereinigte Staaten
Essential
Amazon Web Services, Inc.
and Amazon Web Services EMEA SARL
and Amazon Web Services EMEA SARL
External
Hosting storage of the information and resources obtained related to the provision of the services
United States / Germany
Essential
Files.com
External
Service for the processing of PMS files with guest data sent by the client
Vereinigte Staaten
Essential
MailGun
External
Mail services to send the surveys
Vereinigte Staaten
Essential
Microsoft
External
Cognitive language API used for intent and entity detection
Vereinigte Staaten
Essential
Gainsight, Inc.
External
Usage Tracking and In-app Engagement Tool
Vereinigte Staaten
Optional
Boomi, LP. (previously Cloud Software Operations Ltd.)
External
Platform to design, deploy, secure, promote, and monitor API products
Vereinigte Staaten
Essential
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
Zendesk, Inc.
External
Messaging and Proactive Communications
Vereinigte Staaten
Essential
For Twilight Data + AI(previously Shiji Analytics)
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Deutschland GmbH
Internal
Support and implementation services
Deutschland
Essential
Shiji GmbH
Internal
Support and implementation services
Österreich
Essential
Shiji Poland sp. z o.o.
Internal
Development, support and implementation services
Polen
Essential
Shiji Slovakia sro
Internal
Support and implementation services
Slovakia
Essential
Shiji (Hong Kong) Ltd
Internal
Support and implementation services
Hongkong
Essential when used with Concept
Optional when used with Shiji Enterprise Platform
Not applicable when used with ReviewPro
Shiji (UK) Ltd.
Internal
Support and implementation services
Vereinigtes Königreich
Essential when used with Concept or ReviewPro
Optional when used with Shiji Enterprise Platform
Shiji (US) Inc
Internal
Sales, support and implementation services
Vereinigte Staaten
Essential when used with Concept or ReviewPro
Optional when used with Shiji Enterprise Platform
Shiji Information Technology Spanien, S.A.
Internal
Sales, support and implementation services
Spanien
Essential when used with Concept or ReviewPro
Optional when used with Shiji Enterprise Platform
Shiji Middle East-FZ LLC
Internal
Sales, support and implementation services
Vereinigte Emirate
Essential when used with Concept
Optional when used with Shiji Enterprise Platform
Not applicable when used with ReviewPro
Beijing Shiji Information Technology Co., Ltd.
Internal
Development, support and implementation services
PR China
Essential when used with Concept or ReviewPro
Optional when used with Shiji Enterprise Platform
Infrasys (HK) Limited
Internal
Support and implementation services
Hongkong
Essential when used with Concept
Not applicable for when used with Shiji Enterprise Platform or ReviewPro
Shiji (Australia) Pty Ltd
Internal
Support and implementation services
Australien
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Shiji (Canada) Inc
Internal
Support and implementation services
Canada
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Shiji (Macau) Limited
Internal
Support and implementation services
Macau
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Shiji (Thailand) Limited
Internal
Support and implementation services
Thailand
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Shiji India LLP
Internal
Support and implementation services
Indien
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Shiji Information Technology (Hong Kong) Limited
Internal
Support and implementation services
Hongkong
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Shiji Information Technology (Philippines) Inc
Internal
Support and implementation services
Philippinen
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Shiji Japan 株式会社
Internal
Support and implementation services
Japan
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Shiji Malaysia Sdn Bhd
Internal
Support and implementation services
Malaysia
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Shiji Technologies Ltd
Internal
Support and implementation services
Croatia
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Shiji Vietnam Ltd
Internal
Support and implementation services
Vietnam
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Shiji Portugal, S.A.
Internal
Development, support and implementation services
Portugal
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Shiji Singapore Pte Ltd
Internal
Support and implementation services
Singapur
Essential when used with Concept or ReviewPro
Not applicable when used with Shiji Enterprise Platform
ShijiMex Information Technology S.A. de C.V.
Internal
Support and implementation services
Mexiko
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Shiji Israel Ltd
Internal
Support andimplementation services
Israel
Essential when usedwith ReviewProNot applicable when used with Shiji Enterprise Platform or Concept
Shiji Italy S.R.L.
Internal
Support andimplementation services
Italien
Essential when used with ReviewPro Not applicable when used with Shiji Enterprise Platform or Concept
Amazon Web Services, Inc. Amazon Web Services EMEA SARL
Amazon Web Services Australia Pty. Ltd.
Amazon Web Services Australia Pty. Ltd.
External
Cloud Service Provider
Germany / Ireland / Australia / Singapore
Essential (configurable andbased on location)
Oracle Cloud Infrastructure
External
Cloud Service Provider
Germany / United States / Japan
Essential when used with Concept
Not applicable when used with Shiji Enterprise Platform or ReviewPro
Alibaba Cloud Computing Ltd
External
Cloud Service Provider
PR China
Optional
Beijing Sinnet Technology Co., Ltd. (Beijing Ultrapower Software Co., Ltd) AWS instance China
External
Cloud Service Provider
PR China
Optional
Beijing Ultrapower Software Co., Ltd. AWS EDP
External
Partner of Cloud Service Provider
PR China
Optional
Ningxia Western Cloud Data Technology Co., Ltd. (Beijing Ultrapower Software Co., Ltd) AWS instance China
External
Cloud Service Provider
PR China
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
For Shiji Digital Dine
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji (UK) Ltd.
Internal
Development, support and implementation services
Vereinigtes Königreich
Essential
Shiji (US) Inc
Internal
Development, support and implementation services
Vereinigte Staaten
Essential
Shiji Deutschland GmbH
Internal
Development, support and implementation services
Deutschland
Essential
Shiji Slovakia sro
Internal
Support and implementation services
Slovakia
Essential
Shiji Poland sp. z o.o.
Internal
Support and implementation services
Polen
Essential
Shiji Information Technology Spain S.A.
Internal
Support and implementation services
Spanien
Essential
Shiji Israel Ltd
Internal
Development, support and implementation services
Israel
Optional
Shiji (Australia) Pty Ltd
Internal
Support and implementation services
Australien
Optional
Shiji Singapore Pte Ltd
Internal
Support and implementation services
Singapur
Optional
Shiji Information Technology (Philippinen) Inc.
Internal
Unterstützung
Philippinen
Optional
Amazon WebServices, Inc., Amazon Web Services EMEA SARL
External
Data storage and processing provider
United States / Ireland
Essential
Google Inc.
External
Data storage and processing provider
Vereinigte Staaten
Essential
SendGrid
External
Email Provider
Vereinigte Staaten
Essential
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
Vonage America, LLC
External
SMS Messaging Provider
Vereinigte Staaten
Essential only if Member Flow feature is being used
For Shiji Digital Stay
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Information Technology Spanien, S.A.
Internal
Development, support and implementation services
Spanien
Essential
Shiji Israel Ltd
Internal
Development, support and implementation services
Israel
Essential
Shiji Slovakia s.r.o
Internal
Support and implementation services
Slovakia
Essential
Beijing Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Optional
Shiji (US) Inc
Internal
Support and implementation services
Vereinigte Staaten
Optional
Shiji Poland sp. z o.o.
Internal
Support and implementation services
Polen
Optional
Shiji Singapore Pte Ltd
Internal
Support and implementation services
Singapur
Optional
Amazon Web Services EMEA SARL AmazonWeb Services, Inc.
External
Data storage and processing
Ireland / United States
Essential
ExaVault
External
Data storage and processing
United States/EU/EEA
Essential
Google Inc.
External
Data storage and processing
Vereinigte Staaten
Essential
MailChimp
External
Email provider
Vereinigte Staaten
Essential
MailGun
External
Email provider
Vereinigte Staaten
Essential
Rackspace Technology Inc
External
Data storage and processing
Cloud service provider
Cloud service provider
Vereinigte Staaten
Essential
SendGrid
External
Email provider
Vereinigte Staaten
Essential
Gainsight, Inc.
External
Usage Tracking and In-app Engagement Tool
Vereinigte Staaten
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
Zendesk, Inc.
External
Messaging and Proactive Communications
Vereinigte Staaten
Essential
For Horizon Distribution (previously: Shiji Distribution Solutions)
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Operations & Support
PR China
Essential
Shiji (US) Inc
Internal
Operations & Support
Vereinigte Staaten
Essential
Shiji Deutschland GmbH
Internal
Support and implementation services
Deutschland
Essential
Shiji Poland sp. z o.o.
Internal
Support and implementation services
Polen
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
Deutschland
Essential
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
For Shiji Enterprise Platform
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji GmbH
Internal
Support and implementation services
Österreich
Essential
Shiji Poland sp. z o.o.
Internal
Development, support and implementation services
Polen
Essential
Shiji (UK) Ltd.
Internal
Support and implementation services
Vereinigtes Königreich
Optional
Shiji Slovakia s.r.o
Internal
Support and implementation services
Slovakia
Essential
Shiji Deutschland GmbH
Internal
Support and implementation services
Deutschland
Essential
Beijing Shiji Information Technology Co., Ltd.
Internal
Development, support and implementation services
PRChina
Optional
Shiji (Hong Kong) Ltd
Internal
Development, support and implementation services
Hongkong
Optional
Shiji (US) Inc
Internal
Development, support and implementation services
Vereinigte Staaten
Optional
Shiji Information Technology Spanien, S.A.
Internal
Sales, development, support and implementation services
Spanien
Optional
Shiji Middle East-FZ LLC
Internal
Sales, development, support and implementation services
Vereinigte Emirate
Optional
Amazon Web Services, Inc.
Amazon Web Services EMEA SARL
Amazon Web Services Australia Pty. Ltd.
Amazon Web Services Singapore Pte Ltd
External
Cloud Service Provider
Germany / Ireland / Australia / Singapore
Essential (configurable and based on location)
Alibaba Cloud Computing Ltd.
External
Pushing Notification E-Mails
PR China
Optional
Beijing Sinnet Technology Co., Ltd.(Beijing Ultrapower Software Co., Ltd)
AWS instance China
AWS instance China
External
Cloud Service Provider
PR China
Optional
Ningxia Western Cloud Data Technology Co., Ltd.(Beijing Ultrapower Software Co., Ltd)
AWS instance China
AWS instance China
External
Cloud Service Provider
PR China
Optional
Beijing Ultrapower Software Co., Ltd.
AWS EDP
AWS EDP
External
Partner of Cloud service provider
PR China
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
Infrasys Enterprise Reporting
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Poland sp. z o.o.
Internal
Support and implementation services
Polen
Essential
Shiji (UK) Ltd.
Internal
Support and implementation services
Vereinigtes Königreich
Essential
Shiji Deutschland GmbH
Internal
Support and implementation services
Deutschland
Essential
Shiji GmbH (Austria)
Internal
Support and implementation services
Österreich
Essential
Beijing Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential
Shanghai Shiji Information Technology Co., Ltd
Internal
Support and implementation services
PR China
Essential
Changsha Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential
Beihai Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential
Shiji (US) Inc
Internal
Support and implementation services
Vereinigte Staaten
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
United States / Germany
Optional (choice of one)
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Essential
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
For Shiji Fiscal Exchange
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Development, support and implementation services
PR China
Essential
Infrasys (HK) Limited
Internal
Development, support and implementation services
Hongkong
Essential
Shiji Poland sp. z o.o.
Internal
Development, support and implementation services
Polen
Essential
Shiji (UK) Ltd.
Internal
Support and implementation services
Vereinigtes Königreich
Essential
Shiji (Australia) Pty Ltd
Internal
Support and implementation services
Australien
Essential
Shiji (US) Inc
Internal
Support and implementation services
Vereinigte Staaten
Essential
Shiji Singapore Pte. Ltd.
Internal
Support and implementation services
Singapur
Essential
Shiji India LLP
Internal
Support and implementation services
Indien
Essential
Shiji Malaysia Sdn Bhd
Internal
Support and implementation services
Malaysia
Essential
Shiji Vietnam Ltd
Internal
Support and implementation services
Vietnam
Essential
Shiji Korea Ltd
Internal
Support and implementation services
Südkorea
Essential
Shiji Japan 株式会社
Internal
Support and implementation services
Japan
Essential
Shiji (Thailand) Limited
Internal
Support and implementation services
Thailand
Essential
Shiji Information Technology (Philippinen) Inc.
Internal
Support and implementation services
Philippinen
Essential
Shiji Deutschland GmbH
Internal
Support and implementation services
Deutschland
Essential
Shiji (Canada) Inc.
Internal
Support and implementation services
Canada
Essential
Shijimex Information Technology, S.A. De C.V.
Internal
Support and implementation services
Mexiko
Essential
Shiji Slovakia s.r.o
Internal
Support and implementation services
Slovakia
Essential
Shiji Information Technology Spain S.A.
Internal
Support and implementation services
Spanien
Essential
Shiji Technologies Ltd
Internal
Development, support and implementation services
Croatia
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
United States / Germany / Singapore
Essential
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
For IcePortal Content
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji (US) Inc
Internal
Operations & Support
Vereinigte Staaten
Essential
Shiji Poland sp. z o.o.
Internal
Support and implementation services
Polen
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
Vereinigte Staaten
Essential
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
For Shiji Kunlun E-Signature
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Cloud Service Support
PR China
Essential
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Development, Support and Implementation Services
PR China
Essential
Shiji SINGAPORE Pte Ltd
Internal
Level 1 Support and Implementation Services
Singapur
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
Vereinigte Staaten
Optional
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
For Shiji Kunlun Package Control
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd.
Internal
Cloud Service Support
PR China
Essential
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Development, Support and Implementation Services
PR China
Essential
Shiji SINGAPORE Pte Ltd
Internal
Level 1 Support and Implementation Services
Singapur
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
Vereinigte Staaten
Optional
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
For Astral Payments (previously: Shiji Payment Solutions)
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Poland sp. z o.o.
Internal
Operations & Support
Polen
Essential
Shiji (Australia) Pty Ltd
Internal
Operations & Support
Australien
Essential
Shiji (US) Inc
Internal
Development, Operations, Support & Level 3 Support
Vereinigte Staaten
Essential
Shiji Denmark APS
Internal
Operations & Level 1,2 and 3 (Development) Support
Dänemark
Essential
Shiji Singapore Pte Ltd
Internal
Operations & Level 1,2 and 3 (Development) Support
Singapur
Essential
Amazon Web Services, Inc.
External
Cloud Service Provider
Ireland / Singapore
Essential (configurable and based on location)
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
For Shiji Digital PayBy
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Development and L3 Support
PR China
Essential
Shiji (Australia) Pty Ltd
Internal
Support and Operations
Australien
Essential
Shiji (US) Inc
Internal
Support and Operations
Vereinigte Staaten
Essential
Shiji Poland sp. z o.o.
Internal
Support and Operations
Polen
Essential
Zoho Corporation
External
Support Ticket Tool, CRM
Vereinigte Staaten
Essential
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Optional (configurable and based on location)
Amazon Web Services, Inc.
External
Cloud Service Provider
Vereinigte Staaten
Optional (configurable and based on location)
For Two-Way Integration
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Deutschland GmbH
Internal
Support and implementation services
Deutschland
Essential
Shiji Singapore Pte Ltd
Internal
Development and L3 Support
Singapur
Essential
Shiji GmbH
Internal
Support and implementation services
Österreich
Essential
Shiji Poland sp. Z o.o.
Internal
Development, support and implementation services
Polen
Essential
Shiji Slovakia sro
Internal
Support and implementation services
Slovakia
Essential
Beijing Shiji Information Technology Co., Ltd
Internal
Support and implementation services
PR China
Essential
Shiji (Hong Kong) Ltd
Internal
Support and implementation services
Hongkong
Optional
Shiji (UK) Ltd
Internal
Support and implementation services
Vereinigtes Königreich
Essential
Shiji (US) Inc
Internal
Support, Operations and implementation services
Vereinigte Staaten
Essential
Shiji Information Technology Spanien, S.A.
Internal
Development, support and implementation services
Spanien
Essential
Shiji Middle East-FZ LLC
Internal
Sales, support and implementation services
Vereinigte Emirate
Optional
Amazon Web Services EMEA SARLAmazon Web Services, Inc.Amazon Web Services Australia Pty. Ltd
External
Cloud service provider
Germany / Ireland / Australia / Singapore
Essential
Beijing Sinnet Technology Co., Ltd (Beijing Ultrapower Software Co., Ltd) AWS instance China
External
Cloud service provider
PR China
Optional
Beijing Ultrapower Software Co., Ltd. AWS EDP
External
Partner of Cloud Service Provider
PR China
Optional
Ningxia Western Cloud Data Technology Co., Ltd. (Beijing Ultrapower Software Co., Ltd) AWS instance China)
External
Cloud Service Provider
PR China
Optional
Zoho Corporation
External
Support Ticketing Tool, CRM
Vereinigte Staaten
Essential
For Shiji Channel Manager
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Shiji Deutschland GmbH
Internal
Support and implementation services
PR China
Essential
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Essential
For Shiji SaaS Web Booking Engine
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Information Technology Co., Ltd
Internal
Support and implementation services
PR China
Essential
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China
Essential
For Customer Data Platform
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Development, Support and Implementation Services
PR China
Essential
Alibaba Cloud ComputingLtd.
External
Cloud Service Provider
PR China / Hong Kong
Essential (if chosen instead of Amazon Web Services)
Amazon Web Services, Inc.
External
Cloud Service Provider
Hongkong
Essential (if chosen instead of Alibaba Cloud)
For Loyalty Program System
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
BeijingShiji Kunlun Software Co., Ltd.
Internal
Development, Support and Implementation Services
PR China
Essential
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China / Hong Kong
Essential (if chosen instead of Amazon Web Services)
Amazon Web Services, Inc.
External
Cloud Service Provider
Vereinigte Staaten
Essential (if chosen instead of Alibaba Cloud)
For Loyalty Program System H5 Portal
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
BeijingShiji Kunlun Software Co., Ltd.
Internal
Development, Support and Implementation Services
PR China
Essential
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China / Hong Kong
Essential
For Cambridge PMS
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beihai Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential
Changsha Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential
Alibaba Cloud Computing Ltd.
External
Cloud Service Provider
PR China/Hong Kong
Essential
Amazon Web Services Singapore Pte Ltd
External
Cloud Service Provider
Singapur
Essential
For Shiji Utilities
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Details
Beijing Shiji Information Technology Co., Ltd.
Internal
Support and implementation services
PR China
Essential (Function)
Provides implementation and onboarding services for clients, and handles support across all levels including development.
Shanghai Shiji Information Technology Co., Ltd
Internal
Implementation Partner; Support L1, L2, L3 & Development
PR China
Essential (Function)
Provides implementation and onboarding services for clients, and handles support across all levels including development.
Beihai Shiji Information Technology Co., Ltd.
Internal
Implementation Partner; Support L1, L2, L3 & Development
PR China
Essential (Function)
Provides implementation and onboarding services for clients, and handles support across all levels including development.
Amazon Web Services Singapore Pte Ltd
External
Hosting Provider
Singapur
Essential (Named)
Provides cloud infrastructure services to store and host systems and personal data, ensuring product availability and resilience.
Zoho Corporation
External
Integrated Service Provider
Vereinigte Staaten
Essential (Named)
Delivers third-party tools (CRM, ticketing) integrated into the product, supporting both internal workflows and client service operations.
For Kunlun Data Insight
Entity Name
First Party (Shiji Group) or External
Type/ Purpose
Geographical locations
Essential / Optional
Beijing Shiji Kunlun Software Co., Ltd.
Internal
Implementation Partner; Support L1, L2, L3 & Development
PR China
Essential (Named)
Amazon Web Services Singapore Pte Ltd
External
Hosting Provider
Singapur
Essential (Function)
Alibaba Cloud Computing Ltd.
External
Hosting Provider
PR China/Hong Kong
Essential (Function)