Reimagining the Technology Powering the Hospitality Industry. Today, Shiji Group is one of the world’s leading innovators in technology, providing an integrated suite of technological platforms to help connect the hospitality, retail, food and entertainment industries. Here we look back at the past decade in which Shiji has grown into a truly global technology provider, serving tens of thousands of hotels around the world.
COO Kevin King was invited to the Skift Tech Forum 2019 in San Francisco, CA earlier this year to share his outlook for the future of hospitality technology and what Shiji is bringing to the market. Touching upon tech security, global growth, open APIs, and actionable data, he offers key insights on what's to come in 2020 for our industry and advice to hoteliers.
Insights from Kevin King, Chief Operating Officer of Shiji, from the 2019 Hospitality Technology Sentiment Survey Report, sponsored by Shiji and presented by Hospitality Net and HFTP, highlighting the critical elements of their competitive success and significant trends in the hospitality technology industry.
The core points of digital transformation in the hospitality and tourism industry are the guest. The process of digital transformation is the process of continuously enhancing the guest experience, guest interactions, and converting guests into returning visitors and ambassadors thus increasing their lifetime value.