During this session, you will discover all four of ReviewPro's guest experience management solutions. We will also discuss industry trends and give you some best practices that you can apply today, whether you are a ReviewPro client or not. We look forward to helping you to improve the guest experience at your property.
• Online Reputation Management (ORM): identify positive and negative mentions in 45 languages across 175 review sites. Use sentiment analysis and competitive benchmarking to prioritize operational improvements.
• Guest Survey Solutions (GSS): create customized in-stay and post-stay surveys, filter guest experience data by using PMS profiles, and boost review volume and ratings on TripAdvisor, Google and HolidayCheck.
• Auto Case Management (ACM): act on guest feedback in real-time, set up alerts to drive service excellence, create custom workflows, and automatically assign responsibilities based on review ratings and survey responses.
• Guest Experience Automation™ (GEA): deliver remarkable guest experiences by leveraging an AI-driven chatbot and automation tools, across multiple messaging services (WhatsApp, WeChat, SMS and more).
Use these cards when you want to display content with an image, such as a blog post or product. They’re built with CSS grid
Use these cards when you want to display content with an image, such as a blog post or product. They’re built with CSS grid
